Subscribe & Save FAQ
How does Free Shipping work?
Subscribe & Save orders with a $79 minimum order receive FREE shipping to the contiguous U.S. (standard ground), up to 30 pounds. It does not include expedited shipping methods. For orders greater than 30 pounds, an additional fee will apply.
Tip: To hit that $79 minimum, consider doubling your items and halving your frequency (i.e., 2 bottles of Vibe every other month instead of 1 every month).
Will I receive the lowest prices for products on Subscribe & Save?
Subscribe & Save customers receive our lowest online prices, plus the 10% discount on orders. If applicable, sale discounts on products at the time of scheduled delivery will automatically be applied toward your order. Subscribe & Save orders are given fulfillment priority before regular orders.
Can I use coupons on my Subscribe & Save order?
You may use one-time coupons on your first Subscribe & Save order. Monthly specials are applied to Subscribe & Save orders.
Is Subscribe & Save convenient?
Yes! Don’t get stuck on the phone calling each month to reorder. Just select the products you want and get them the same time each month. Choose the date is convenient for you.
Is Subscribe & Save flexible?
Yes! You can change your products, change the frequency, or skip a shipment before your next subscription runs. You will never be penalized for past discounts or purchases. And, you can even PAUSE your subscription until you need it to resume.
Is Subscribe & Save Easy to set up?
Your subscription can be easily managed inside your Eniva customer account. Select, add, remove or reschedule to fit your needs.
If I place a one time order, will my Subscribe & Save still run?
Yes, it will still run. If you do not want your subscription to run, you need to go in and reschedule for the following month. Note: If you set up your subscription on the 29 – 31of the month, your order will be placed on the 28th of each month. If you do a Ship Now order on the 28 – 31, your next subscription will be on the 28th. You can change your ship date after your first order is processed on future orders.
Subscribe & Save Terms & Conditions
Welcome to the terms and conditions ("Terms") for our Subscribe & Save subscription ordering program (“Subscribe & Save”). These Terms are between you and Eniva Health.
The Terms constitute the entire agreement between you and Eniva.com relating to Subscribe & Save. Also, any phone in orders that are set up for Subscribe & Save with the assistance of a Contact Agent, or set up through an assistant in our Plymouth Wellness Store also follow these same terms & conditions. Please note that your use of the Eniva.com website is also governed by our overall Terms and Conditions and Privacy Notice, as well as other applicable conditions, limitations and requirements by Eniva.com, all of which are applicable to Subscribe & Save Terms.
By placing an order through Subscribe & Save, you accept these terms, conditions, limitations and requirements.
The Subscribe & Save benefits listed are part of these Terms. Eniva.com reserves the right to change any Subscribe & Save benefits, including free offerings, rewards, discounts and eligibility used to determine benefits, at any time in its sole discretion. All changes will apply to future orders, including those for current subscriptions.
Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges). If the item is unavailable when we plan to ship it, you authorize us to fulfill your order with a similar item that we believe will meet your expectations.
Your Subscribe & Save subscription will automatically create a new order according to your chosen delivery schedule, until you cancel.
We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you. Subscribe & Save benefits are limited to items displaying the
Subscribe & Save message. Subscribe & Save is only available to customers shipping to addresses in the United States, Canada and Japan. Your participation in the Subscribe & Save program is personal to you, and you may not assign or transfer your Subscription or any of the benefits to any third party without our authorization.
Subscribe & Save discounts and any Subscribe & Save limited time special subscription promotions in effect apply only to eligible items displaying the offer message on the product or Subscribe & Save pages, and then if you select the Subscribe & Save delivery method. Subscriptions are good while supplies last. Special limited time subscription promotions only apply during their effective dates.
All returns under Subscribe & Save are subject to the Eniva Health Return Policy. Note that since you actively pressed "AGREE" during the Subscription enrollment process, you are responsible for the payment of any Subscribe & Save order until you cancel it. Forgetting you enrolled in Subscribe & Save is, unfortunately, not a valid reason for a refund. If decide you no longer want to be on Subscribe & Save, that is absolutely allowed, however you must cancel your subscription before it processes, otherwise a refund request is not available. S&S subscriptions are void where prohibited.
Payment
The total cost charged to your payment method for each Subscribe & Save order will be the cost of the item on the day that order is processed less the Free Shipping discount, plus any applicable sales tax. Any store credit balances on your customer account may be applied toward the balance of your order before charging any remaining balance to your payment method.
The charge for each Subscribe & Save item shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your Subscribe & Save order with the payment method you used to create your subscription, you authorize us to update your subscription with another payment method saved in your account and to charge that payment method to process your Subscribe & Save order.
Your subscription will remain in effect until it is cancelled. You can cancel at any time via Your Subscribe & Save account page. If you cancel your subscription and then reactivate it, the discount applied to any Subscribe & Save item may not be the same discount in effect at the time of cancellation. If the Subscribe & Save discount for such Subscribe & Save item changes, the new discount will be applied to your future shipments of that item. If you cancel your subscription after it processes, you are still responsible for the payment of the order that did process prior to your cancelling it.
Should the credit card on file for your S&S be declined, it is Eniva's policy to attempt to successfully process your payment again during the month. We will contact you via email if your subscription cannot be processed. Eniva Health also utilizes state of the art processing systems which work with your bank to regularly provide updated credit card data, so your S&S subscription always has current payment information.
Free Shipping on S&S is awarded for those subscriptions that process automatically with a minimum order of $79 in the contiguous U.S.
Agreement Changes
We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the eniva.com website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.