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Shipping Information

Eniva offers FREE SHIPPING and Discounted Flat Rate!* Here's how to get it:

1. Orders of $49 or more:  Simply place a minimum $49 in your cart, and we will ship your order to you FREE. (25 lbs. limit; orders will process via ValueShip. Free shipping does not apply to Alaska, Hawaii, Puerto Rico, VI and Canada.)

2. Subscribe & Save Customers:  Set up a Subscribe & Save subscription for the products you love and we'll ship them at the same time each month with NO shipping cost! Your products will be shipped via the ValueShip method, an efficient and reliable delivery using Fed Ex and the US Postal Service.  (For orders greater than 30 pounds, an additional fee will apply.) Subscribe & Save order must be minimum $29.

3.   $4.95 Flat Rate for Orders less then $49:  We provide a great value for shipping orders less than $49 -- just $4.95.  Your order will be processed quickly and arrive to you via our ValueShip method.

*Free Shipping:

Free ValueShip shipping, up to 30 pounds, is provided on all domestic Subscribe & Save orders. Free shipping to Canada provided on S & S orders of $89 or more in product, up to 30 pounds. Free ValueShip is provided for regular, non-S & S orders greater than $49, under 25 pounds, to contiguous United States.


Value Ship

This option offers the best value for orders that do not need to be expedited or require special handling. ValueShip offers efficient, reliable deliveries to your home. The carrier used is based on weight.

0 lbs – 9 lbs = Delivery through Fed Ex, delivered by USPS. Delivered approximately 5-7 business days from the date of shipment)

9 lbs+ = Delivery through FedEx Ground (delivered approximately 2-4 business days from the date of shipment) 
 

Other Shipping Options
If you choose a shipping method other than ValueShip, the rates will vary, based on the weight of the order, its zip code destination, and the carrier chosen. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound.  

Fed Ex Ground orders are normally delivered within 2-4 business days from the time they are shipped (excluding national holidays)

3-Day Express orders are delivered 3 business days after they date they are shipped

USPS Priority Mail orders are normally delivered within 3-5 business days from the time they are shipped (excluding national holidays).

Local Pick Up If you intend to pick up your products at our Plymouth, MN Wellness Store, be sure to choose "Local Pickup" as your shipping method. Then enter 2700 Campus Drive, Plymouth MN 55441 as the shipping address. Finally, be sure to enter Coupon Code Local2019 in the payment screen to receive your Local Pickup Courtesy Discount.

Shipping Terms:

  • There may be restrictions on some products, and some products cannot be shipped to international destinations.
  • Our current shipping destinations include the United States, US Territories, Canada, and Japan.  
  • All orders must be processed by 10:30am CST to be transmitted same business day to our shipping department for fulfillment.
  • Only expedited orders (3-Day Express or USPS Priority Mail) are guaranteed to ship same business day if processed by 10:30am CST
  • For customers not in the contiguous 48 states, we suggest selecting USPS Priority Mail as your shipping method for the quickest delivery.  
  • Shipping charges to Alaska, Hawaii or Puerto Rico may include an additional surcharge for extended zone delivery area. 
  • All orders are processed within 2 business days of receipt of order excluding Saturdays, Sundays and holidays. Shipping transit time is in addition to processing time. 
  • There are no refunds on shipping charges, unless there was an error caused by Eniva.
  • A customer may return product according to the Eniva Return Policy. Products cannot be returned without a Return Material Authorization number. No opened products are eligible for return or refund. 

Order Cancellations

In some instances, Eniva may assess a $25 cancellation fee for all requests to cancel an order that has already been processed and sent to Eniva's fulfillment center. That fee would be deducted from any refund processed once the order has been pulled from the shipping line and cancelled. We strongly urge customers to review their Subscribe & Save order information at least 48 hours prior to its set processing date to ensure all products, addresses and payment information is correct.

Shipping Information: JAPAN

Eniva Health strives to quickly and correctly ship out all customer packages. Your satisfaction is important to us. Most purchased items will be shipped from Minnesota within 2 business days of the order. Since there a variety of issues that may affect the timing of your international package to arrive – weather, holidays, weekends, carrier volume, customs inspections — please allow 1 to 2 weeks from ship date for your delivery. If you still have not received your purchase after 2 weeks, please notify us at japan@eniva.com and provide your order number. Feel free to contact us at this same email address if you have other shipping questions or concerns.