Shipping Information

Eniva offers FREE SHIPPING and Discounted Flat Rate! 

ORDER PROCESSING AND SHIP DATE

  • Orders are processed and shipped within 24-48 hours of placement on business days.

FREE SHIPPING On ORDERS OF $79 OR MORE  

  • Both one-time and subscription orders require an order amount of $79 to Ship Free (up to 30 lbs) in our Value Ship program.
    • This dollar value is calculated after coupons/discounts are applied.
  • Free Shipping is within the contiguous United States. 
    • Please see additional ship schedule for non-contiguous shipping costs (Alaska, Hawaii, Canada, etc…).

FLAT RATE SHIPPING FOR ORDERS UNDER $79

  • A flat fee of $7.95 is applied to orders under $79 (under 30 lbs and within the contiguous United States).
  • Orders under $79 and not within the contiguous United States have an additional ship schedule (see below).

 VALUE SHIP INFORMATION

  • ValueShip offers efficient and reliable delivery to your home. 
  • It is the best value for orders that do not need to be expedited or require special handling.
  • The carrier is selected based on weight.
  • 0 – 9 lbs = delivery through FedEx or USPS (approximately 5–7 business days from the date of shipment).
  • 9 lbs+ = delivery through FedEx Ground (approximately 2–4 business days from the date of shipment). 

OTHER SHIPPING OPTIONS

If you choose a shipping method other than ValueShip, the rates will vary, based on the weight of the order, its zip code destination, and the carrier chosen. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound.  

  • Fed Ex Ground orders are normally deliver within 2-4 business days from the time they are shipped (excluding national holidays)
  • 3-Day Express orders are delivered 3 business days after they date they are shipped
  • USPS Priority Mail orders are normally delivered within 3-5 business days from the time they are shipped (excluding national holidays).
  • Local Pick Up If you intend to pick up your products at our Plymouth, MN Wellness Store, choose "Local Pickup" as your shipping method.
    – Then enter 2700 Campus Drive, Plymouth MN 55441 as the shipping address.
    – Finally, enter coupon: WellnessStore in the payment screen to receive your Local Pickup Courtesy Discount.

 MORE INFO:

SHIPPING TERMS

  • There may be restrictions on some products, and some products cannot be shipped to international destinations.
  • Our current shipping destinations include the United States, US Territories, Canada, and Japan.  
  • All orders must be processed by 10:30am CST to be transmitted same business day to our shipping department for fulfillment.
  • Only expedited orders (3-Day Express or USPS Priority Mail) are guaranteed to ship same business day if processed by 10:30am CST
  • For customers not in the contiguous 48 states, we suggest selecting USPS Priority Mail as your shipping method for the quickest delivery.  
  • Shipping charges to Alaska, Hawaii or Puerto Rico may include an additional surcharge for extended zone delivery area. 
  • All orders are processed within 2 business days of receipt of order excluding Saturdays, Sundays and holidays. Shipping transit time is in addition to processing time. 
  • There are no refunds on shipping charges, unless there was an error caused by Eniva.
  • A customer may return product according to the Eniva Return Policy. Products cannot be returned without a Return Material Authorization number. No opened products are eligible for return or refund. 

ORDER CANCELLATIONS

In some instances, Eniva may assess a $25 cancellation fee for all requests to cancel an order that has already been processed and sent to Eniva's fulfillment center. That fee would be deducted from any refund processed once the order has been pulled from the shipping line and cancelled. We strongly urge customers to review their Subscribe & Save order information at least 48 hours prior to its set processing date to ensure all products, addresses and payment information is correct.

SHIPPING INFORMATION: JAPAN

Eniva Health strives to quickly and correctly ship out all customer packages. Your satisfaction is important to us. Most purchased items will be shipped from Minnesota within 2 business days of the order. Since there a variety of issues that may affect the timing of your international package to arrive – weather, holidays, weekends, carrier volume, customs inspections — please allow 1 to 2 weeks from ship date for your delivery. If you still have not received your purchase after 2 weeks, please notify us at japan@eniva.com and provide your order number. Feel free to contact us at this same email address if you have other shipping questions or concerns.

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