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Repeat Delivery FAQ

You're our customer, and we want you to receive the greatest advantages on your orders. Eniva's Repeat Delivery program is the best way to get your products and here's why:

Free Shipping – More Rewards – Convenient – Flexible – Easy

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Schedule or Change Your Repeat Delivery in 3 Easy Steps 

 

Step #1

Choose Repeat Delivery For Each Product

Step #2

Confirm Quantity for Repeat Delivery

Step #3

Choose Shipping Date, Payment Method & Shipping Address

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Please Note: 

  • Your Repeat Delivery order will be processed on the future date selected in the same month you set it up, unless an order of equal or greater value has already been processed that month. Otherwise it will be processed on that day the following month.
  • Setting up your Repeat Delivery is done separately from placing a regular order. If you need products right away, proceed with placing a normal order. Then, go back and set up your Repeat Delivery to be shipped to you a month later. Repeat Delivery cannot be scheduled while you are in the process of placing an immediate order.

 

Do You Have More Questions? Read Our Repeat Delivery FAQs.

1) How Do I Update or Change My Repeat Delivery?
After you have set up your Repeat Delivery, you can easily change it by logging into your personal Eniva account, then click on "Manage My Account" and select "Manage AutoShip Order" from the menu.

2) What Products Can I Choose? 
All the Eniva products are available for Repeat Delivery. From time to time, Eniva may offer a special seasonal, limited-time offer product or a specially-priced package. Those items are not available for Repeat Delivery. A note will be provided in the item description of that product stressing it is not a Repeat Delivery item.


3) Will I Receive the Lowest Prices for Products on Repeat Delivery?
Repeat Delivery customers receive our guranteed lowest online prices on items eligible for Repeat Delivery. If an item is on sale at the time of your scheduled delivery, those savings will automatically be applied toward your order. Repeat Delivery orders are also given top priority, and are fulfilled and shipped out prior to regular non-Repeat Delivery orders.   

Due to the nature of how Repeat Delivery is constructed, limited-time or seasonal promotional offers may not apply to Repeat Delivery orders. There may be some occasional exceptions to this policy. Always check the Terms of the offer on the website.

4) What are the Customer Reward Points I Can Receive with Repeat Delivery?
At the beginning of each month, your account will be awarded EXTRA Eniva Customer Reward Points as a Thank You for being a Repeat Delivery customer. These points will equal an additional 1% of your monthly purchase -- for a total of 2% -- received back in Points equivalent. These points can be redeemed for future discounts. Your Reward Points earned from the previous month's order will automatically be used on your next Repeat Delivery unless you choose otherwise.     
 

5) How Do I Override a Repeat Delivery Order? 
Your Repeat Delivery will process at the designated time you've selected each month unless an order of equal or greater dollar value is placed prior to the time the Repeat Delivery is set to process. However, we strongly urge you to simply
 edit your Repeat Delivery products and process date so you can still receive free shipping and handling on your order. 

6) Do I Really Get Free Shipping on Repeat Delivery Orders?
Yes, this isn't a typo -- your shipping and handling is completely free when your repeat delivery order is processed. PLUS....all new customers are offered free shipping on their first order, up to 10 pounds. Orders over 10 pounds are given a shipping credit of $7.95, with our ValueShip method.*Free ValueShip (standard ground) shipping, up to 40 pounds, is provided on all Repeat Delivery orders. Free standard ground shipping, up to 10 pounds, is provided for all first time orders of new customers.  Free shipping does not include expedited (UPS Ground, USPS Priority or UPS Air) shipping methods. International (Canada) orders must have a product value of $89.00 or more to receive free shipping on packages 25 pounds or less. 

7) Where do I review or edit my Repeat Delivery?
To See or Review your Repeat Delivery, you must login to your Repeat Delivery Account, by going to www.eniva.com. Use the login credentials that were emailed to you.

8) Do I Get More Rewards with Repeat Delivery?
Yes! While on Repeat Delivery, you get double the amount of Customer Reward Points for your orders than those not on Repeat Delivery. Use these rewards same as cash on future purchases.

9) Is Repeat Delivery Convenient?
Yes! Don't get stuck on the phone calling each month to re-order. Just select the products you want and get them the same time each month! We offer 6 convenient dates to choose from, and you can change dates at any time.

10) Is Repeat Delivery Flexible?
Yes! You can change your products or cancel at any time and you'll never be penalized for any past discounts or purchases.

11) Is Repeat Delivery Easy to set up?
If you need to add or remove products on your Repeat Delivery, just log into your personal account online -- it literally takes less than 5 minutes!

12) What are the Repeat Delivery Terms and Conditions?

  1. Repeat Delivery (AutoShip) option will continue monthly until a cancellation or skip request is made. Cancellations/skips can be made in writing to smartorder@eniva.com or by calling our toll-free customer care line at 866-999-9191 - option 1.
  2. Should the credit card on file for your Repeat Delivery be declined, it is Eniva's policy to attempt to successfully process your Repeat Delivery again during the month. We will contact you via email if your Repeat Delivery cannot be processed. Eniva Health also utilizes state of the art processing systems which work with your bank to  regularly provide updated credit card data, so your Repeat Delivery always has current payment information.
  3. Members who wish to be eligible for “Friendship” referral rewards on repeat orders of customers they have referred, must also be on Repeat Delivery themselves. 5% rewards are given if autoship is more than $89 in product; 2% rewards are given if Repeat Delivery is less than $89 in product.
  4. If an order of equal or great value is placed prior to the normal processing date of your Repeat Delivery order, then your regularly scheduled Repeat Delivery order will not process that month.
  5. Free Shipping on Repeat Delivery is awarded for those Autoships that process automatically. If you choose to call in and place an order in lieu of your Repeat Delivery, the Free Shipping may not apply; a one-time discretionary free shipping courtesy may be given.