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Rewards FAQ

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1. How can I earn points?
There are many ways to earn points with Eniva. Following or liking us on facebook, twitter, and linked in, referring a friend to our products, sharing your testimony with us, and signing up for Repeat Delivery (autoship) are some of the few ways in which you can earn points.

2. How do I use my Points?
Points will be deposited into your personalized Rewards account. To use your points, you must be signed into your Eniva.com web account. You then apply the Coupon Code of the coupon you wish to use, on the payment page during checkout. Points cannot be used on same-day purchases.

3. When will I see my new points in my rewards account?
Points earned on your purchase of that of someone you referred will appear in your account after an order has shipped out. You can check your balance anytime by viewing your account. Points given as the result of Repeat Delivery will be given out at the end of the month. Points from social media will be given after the action has been completed. Testimony points will be given after testimony is approved.

4. Can coupons be exchanged for cash or gift cards?rew-woman-computer.jpg
Unfortunately, coupons cannot be exchanged for cash or gift certificates and cannot be accepted after expiration date. One coupon per purchase. Points can also be converted to store credit, at the customer’s discretion.

5. Do you accept returns?
Our products are of very high quality, value, and service. You may return any unopened product within 45 days of purchasing to receive a full refund, however any shipping or handling fees are not refundable. Customer must follow the Eniva Return Policy (see Policy on website).

6. Are taxes, shipping, and coupon redemptions included in the calculations of points earned?
Members are responsible for all taxes where applicable to their purchase. Shipping costs resulting from online transactions are not eligible to be offset with points. Redemption points are not included in the value of a purchase for future points earnings.

7. Can coupons be redeemed after purchase?
Coupons must be used at the time of purchase. Redeem your coupon code on the payment page during checkout.

8. Is there a cost to join the Rewards Program? Do I need to purchase a product in order to enroll in Eniva Rewards?
There is no cost to join, and there is no purchase necessary to participate in our rewards program. However, all points awarded are used toward the purchase of Eniva products.

9. What if I have a problem with my points?
If you have any questions or concerns, please call our Customer Service line at 866-999-9191 or email us at info@eniva.com

10. What if my personal information changes?
Your Eniva Rewards account information is the same as your normal Eniva account. By changing your basic account information, it will update your account.